PRIVACY POLICY | Press Record Co

We are a business registered in Pennsylvania dedicated to protecting the privacy and security of all data submitted on our platform, including personal and sensitive information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website at www.pressrecordco.com and utilize our services.

As a legal entity operating under the jurisdiction of Pennsylvania, USA, we ship camcorders across the United States and Canada. This Privacy Policy applies to all users of our platform and governs the handling of any data submitted through the website, ensuring compliance with applicable privacy laws and regulations.

We are committed to transparency in our data practices. Whether you provide personal information such as your name, email address, or shipping details, or sensitive data related to your transactions or preferences, we take appropriate measures to protect it from unauthorized access or misuse. By using our website and services, you consent to the collection and use of your data as described in this Privacy Policy.

Website Services Offered

Our website allows customers to book camcorder rentals and receive edited videos of their events. Customers interact with our site by submitting their event details and making payments through our secure checkout process.

Personal Data Collected

Personal Information refers to any information or opinion that identifies an individual. As such, we collect and process personal data necessary for our operations, including contact information (name, email, phone number), event details (type, start/end dates, location), payment information (processed securely through Stripe, with no storage of sensitive data on our servers), and footage from camcorders (stored securely on Google Drive).

We collect this Personal Information through various means, including but not limited to direct interactions with you via our website, correspondence by email or telephone, orders placed through our platform, cookies and other tracking technologies on our website, social media interactions, and from third-party service providers or publicly available sources.

We collect your Personal Information primarily to provide our services to you, including processing orders, shipping camcorders and responding to inquiries. Additionally, we may use your Personal Information for secondary purposes closely related to the primary purpose, such as improving our services, enhancing customer experience, and marketing. You may unsubscribe from our marketing communications at any time by contacting us in writing or using the "unsubscribe" link provided in our emails.

When collecting Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we intend to use it. We are committed to ensuring that your data is handled securely and in compliance with applicable privacy laws.

Please note that while we may include links to third-party websites on our platform, we do not guarantee the privacy policies or practices of these authorized third parties. We encourage you to review their privacy policies before providing any personal information.

Collection of Personal Information from Third Parties

Where reasonable and practicable, we will collect your Personal Information directly from you. However, there may be circumstances where we receive your Personal Information from third parties. In such cases, we will take reasonable steps to ensure that you are informed about the information provided to us by these third parties.

Data Usage

We use the personal data collected from you for several specific purposes to ensure that your data is handled responsibly and securely as follows;

To process and fulfill rental orders for camcorders. This includes managing the delivery of equipment to your specified location and ensuring that all logistical aspects of your order are handled efficiently.
To keep you informed about the status of your orders. This includes sending updates on delivery schedules, order confirmations, and any other relevant information related to your rental. Additionally, we use your contact information to provide support and address any inquiries or concerns you may have regarding your order.
To send promotional emails or offers related to our services. These communications are designed to keep you informed about new products, special promotions, or enhancements to our services that might be of interest to you. You have the option to opt-out of these communications at any time.
To manage the editing process of your event videos by ensuring that the edited videos are delivered to you securely and efficiently.

Data Protection and Security

We are committed to ensuring the secure storage and protection of all customer data, including personal information and footage. Our data storage and security practices are designed to safeguard sensitive information against unauthorized access, breaches, and loss.

All customer footage is securely stored on Google Drive, a reliable cloud storage platform that adheres to industry-leading security standards. Google Drive provides encryption both at rest and during data transmission, ensuring the confidentiality and integrity of your footage.

Personal data, including contact information and order details, is stored on Dubsado, our customer relationship management (CRM) platform. Dubsado implements robust security measures, such as encrypted connections and secure servers, to protect your personal information.

To safeguard all stored data, we implement the following security protocols:

Ensure that all data is encrypted both in transit and at rest to prevent unauthorized access.
Enforce strict access controls are in place to ensure that only authorized personnel can access sensitive data.
Utilize secure servers therefore, both Google Drive and Dubsado utilize secure servers with advanced protection against cyber threats.
Conduct periodic audits to ensure compliance with security policies and identify potential vulnerabilities.

We adhere to applicable data protection laws and regulations to ensure the privacy and security of your information. This includes implementing best practices for secure storage, handling, and disposal of data. Additionally, to prevent data loss due to unforeseen events, we maintain backup systems and disaster recovery protocols. These measures ensure that your data remains accessible even in the event of hardware failure or cyber incidents.

Third-Party Sharing

We may share your personal data and footage with trusted third parties to ensure the smooth delivery of our services. Specifically, we use Google Drive to securely store footage captured using camcorders. This cloud-based platform enables efficient editing and retrieval while employing advanced encryption protocols to safeguard your data.

Additionally, we collaborate with professional video editors, sharing customer-provided footage with them to create high-quality, customized edited videos. All video editors are bound by strict confidentiality agreements and adhere to robust data protection standards. For payment processing, we rely on Stripe, a secure payment gateway that handles personal information such as names, payment details, and billing addresses. Stripe complies with global security standards, including PCI DSS (Payment Card Industry Data Security Standard), ensuring that all transactions are processed safely.

To protect your data during these interactions, we implement stringent security measures. These include requiring third parties to sign confidentiality agreements, regularly monitoring compliance with privacy laws like GDPR and CCPA, and limiting the data shared to only what is necessary for service delivery. Furthermore, all electronic data transfers are encrypted to prevent unauthorized access. By partnering with reputable third parties, we aim to deliver exceptional services while maintaining the highest standards of data security and transparency.

Your Rights

As a valued customer, you have several rights regarding how your personal data is handled. You have the right to request detailed information about the third parties with whom your data has been shared. This includes understanding the specific types of data shared and the purposes for which it was disclosed.

You have the option to opt-out of certain types of data sharing, such as marketing-related sharing, where applicable. This means you can choose not to receive promotional communications or have your data used for targeted marketing purposes. If you have any concerns or questions about how your data is handled by third parties, you are welcome to contact us. We are committed to addressing your inquiries promptly and ensuring that your rights are respected throughout our data handling processes.

Data Storage

We retain customer data and footage for specific periods to ensure the seamless delivery of our services while adhering to best practices and operational needs. Customer footage captured using camcorders is securely stored on Google Drive for up to 90 days from the date of upload. This retention period allows sufficient time for video editing services and any necessary revisions requested by customers. After 90 days, footage is deleted unless otherwise requested by the customer for extended storage. Personal data, including contact information and payment details, is stored on Dubsado, for as long as necessary to maintain customer records and fulfill business obligations. Personal data related to completed transactions will be retained for up to 7 years to comply with financial and legal regulations.

Customers may request extended storage periods for their footage or personal data if required. Such requests must be submitted in writing before the standard retention period expires. Additional fees may apply for extended storage beyond the standard duration. We ensure that all data is securely deleted from our systems at the end of the retention period unless legally required to retain it longer as required by law. We use industry-standard methods to ensure permanent deletion and prevent unauthorized recovery.

If you have any questions or concerns about our data retention policies, please feel free to contact us at info@pressrecordco.com.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website, and we encourage customers to review this policy periodically for updates.